Looking for an independent market research agency? Contact us today
Our success is based on building long term partnerships with our clients, understanding what they need and finding the best way to provide it. Then delivering.
We tailor our approach, understanding that researching different products or services requires a whole host of methodologies and techniques.
We manage and undertake all elements of our projects directly, using our staff, our expertise and our facilities. As a result we keep costs, quality and timeframes closely in check.
Some clients work with us for our flexible approach to field & tab projects and many more commission us on a full service basis. All our projects are underpinned by real expertise and longevity of experience.
It's fairly unique for an agency of our size to have their own in-house telephone research centre and internally managed field force these days, but at Swift we have purposefully retained these services to ensure we are in control.
We develop close relationships, often becoming an extension of internal teams. We're proud to have worked with several of our blue chip FMCG clients for over 20 years and others for 10+. We believe this says so much about our services, our team and our passion.
Give us a call to chat through your research requirements.
As part of an ongoing programme of investment, Swift Research has created a brand new facility for research into the personal care market.
Four wet rooms are each fitted with shower, pull-down seat, sink area, shaving mirror, extractor fan, one-way mirror and cameras with pan, tilt and zoom. One wet room includes a water meter. Each has a wall-mounted screen and computer directly outside to allow respondents to give immediate feedback on their product experience.
Read MoreWe are proud to be at the forefront of fragrance testing in this category, using our bespoke laundry lab for preparation and storage of all materials to comply with test protocol standards.
The recently remodelled sensory laundry lab has 19 washing machines and 12 dryers, allowing laundry preparation for "sniff testing" onsite and across the UK.
This invaluable resource allows FMCG and fragrance manufacturers to test a range of fragrances in neat, damp and dry formats, supported by full project management from our laundry team experts.
Read More
Contact us today to discuss your individual needs
We often get asked by clients, what specific product attributes impact overall consumer satisfaction?
Penalty Analysis tells us exactly that; which attributes are driving negative or positive perceptions of a product. So, the next time you have a product that is ready for consumer testing, consider Penalty Analysis to maximise the value of your data.
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When it comes to product testing, there's no better way to gain authentic insights than by observing how real consumers interact with a product in their own home.
For clients who are attending in-home visits, there are a few key considerations that can make a huge difference.
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Firmenich has worked with Swift for over 5 years for all our research projects related to home and personal care products.
Swift demonstrate compliance and enthusiasm whenever we introduce new technologies and novelties (such as VR), change protocols and methods.
Our new internal data management tool requires direct data entry from consumers. Swift embraced and managed from pilot to full implementation in all UK central location tests, many held in their sensory facilities.
Introducing this tool reduced costs, which Swift leveraged in budgets for our benefit. The team always replies very quickly to enquiries and quality control is very reassuring.
Mette Schleiss, Director - Global Consumer InsightsFirmenich SA
Thorough, efficient and professional team who immediately understood the brief. Throughout the project, the team were extremely responsive and maintained regular contact. The focus groups were expertly managed and facilitated the final results were presented back within a week. Will continue to use Swift for future activity
Claire RaynerLindam
I have been working with Swift Research for the past two years and found them extremely helpful and flexible in terms of our research needs. Their communication is excellent and their knowledge of our business means the results are always insightful.
Danielle JaunceyCalor
Calling Swift for a project is - besides usually a pleasurable thing – also a reassurance of getting things done!
They're very pragmatic and hands-on. Always trying to make things work, which regularly leads to creative solutions. And always the extra (s)mile.
Clearly, they take pride in their testing facilities – and rightfully so! In the many years I have worked with Swift, I have seen the great investments made to facilitate our business needs.
The laundry room is excellent. Try finding a research agency with that many machines AND the service level we need!
Looking forward to continued collaboration.
Roel van Dijk, Consumer Insights ManagerInternational Flavors and Fragrances
Swift is one of Symrise's key research partners. The services they provide have always delivered high quality data, thanks to their overall responsiveness, great facilities and the flexibility of their fieldwork.
Being able to adapt to our project needs has been a real point of difference. They are always proactive and committed to our objectives, accommodating all our requirements to gain invaluable consumer insights for our business. Swift has also incorporated our own research protocols when needed. The confidentiality, trust and co-responsibility within each project are good examples of the valued relationship that has developed between our two companies.
Patricia Arnostti, Regional Director - Consumer & Market InsightsSymrise AG
